Your Cart
Introducing our Flannel Soft Pet Sleeping Mat, a must-have for all pet owners. Made with the highest quality flannel, this mat provides ultimate comfort and warmth for your furry friend. With its soft and cozy texture, your pet will be guaranteed a good night's rest. Transform any space into a peaceful sleeping haven for your pet.
At Purr Pet Paradise, we strive to provide a seamless shopping experience for you and your furry friends! Our goal is to deliver your pet’s favorite products quickly, safely, and affordably. Below is our detailed Shipping Policy to ensure you know exactly what to expect when ordering from us.
1. Processing Time ⏱️
- Orders are processed within 2-4 business days of receipt.
- Please note that processing time does not include weekends or holidays.
- Once your order is processed, you will receive a shipping confirmation email with tracking information.
2. Shipping Times 🚚
- Standard Shipping (US): Orders typically arrive within 7-14 business days from the date of shipment.
- International Shipping: Orders to international destinations may take 14-30 business days depending on the country and shipping method.
- Please note that shipping times can vary depending on your location and the shipping carrier.
3. Shipping Costs 💸
- Free Shipping: We offer FREE standard shipping on all orders over 50 within the United States.
- Standard Shipping: For orders under50, standard shipping rates apply. Shipping costs will be calculated at checkout based on your delivery address.
- International Shipping Fees: International shipping rates will be displayed at checkout, based on your location and the selected shipping method.
4. Order Tracking 📦
- Once your order has been shipped, you will receive an email with tracking information. You can track your order directly through the shipping carrier's website.
- If you don’t receive your tracking number within 5 business days of placing your order, please contact us at support@purrpetparadise.com for assistance.
5. Shipping Restrictions 🚫
- We currently ship to most countries worldwide, but some locations may have restrictions or longer shipping times.
- If we are unable to ship to your location, we will notify you and issue a full refund.
6. Lost or Damaged Items 💔
- While we take great care in ensuring your order is carefully packaged and shipped, accidents can sometimes happen.
- If your order is lost or damaged in transit, please contact our customer service team at support@purrpetparadise.com within 7 days of receiving your order. We will work with you to resolve the issue as quickly as possible.
- In the event of a damaged product, please provide photos of the damage so we can assist you more efficiently.
7. Customs & Duties (International Orders) 🌍
- For international orders, please note that customs fees, import taxes, and duties may apply based on your country's regulations.
- These additional charges are the responsibility of the customer, and Purr Pet Paradise is not responsible for any customs delays or fees.
- We recommend checking with your local customs office for more information before placing an international order.
8. Address Errors & Corrections ✍️
- Please make sure to provide the correct shipping address when placing your order. We cannot be held responsible for lost or delayed packages due to incorrect or incomplete addresses.
- If you notice an address error after placing your order, please contact us immediately at support@purrpetparadise.com. We will do our best to make changes, but we cannot guarantee changes once the order has been processed for shipment.
9. Order Modifications & Cancellations ❌
- Once your order is processed and shipped, we are unable to make modifications or cancel the order.
- If you need to cancel or modify your order, please reach out to us within 24 hours of placing it. After this time, we may not be able to make changes before shipment.
10. Delivery Delays ⏳
- While we strive to deliver your order as quickly as possible, some delays may occur due to circumstances beyond our control (such as weather conditions, customs delays, or carrier issues).
- If your order is delayed, please feel free to reach out to us at support@purrpetparadise.com, and we will assist you in tracking the status.
Contact Us 💌
If you have any questions or concerns about your order or our shipping policy, please don’t hesitate to contact us at support@purrpetparadise.com. Our customer service team is here to help!
Thank You for Shopping with Purr Pet Paradise! 🐾
We’re excited to help you provide the best for your pet, and we look forward to getting your order to you as quickly as possible. Thank you for choosing Purr Pet Paradise, where every pet is treated like family!
